Root Cause Problem Solving: The Surface Problem

To Solve a Problem You Must Identify the Surface Problem Win Your Ex Girlfriends Love Back Poorly or ill-defined problems lead to poor solutions. The accurate definition of a problem is essential for effective problem solving. A Surface Problem is an obstacle that blocks the Expectation. This condition is unacceptable. “Surface” implies that the problem […]

Read More

Conversation is Good, Discussion is Great

If we ask a probing question that causes team members to seek answers, and we provide time to find/formulate answers, then it is logical that we take the time to gather all the potential answers and then have open discussion and conversations: to listen to what each other has to say. Make time for Discussion […]

Read More

Six Steps of Effective Root Cause Problem Solving

All problem solving has 3 common factors. Problem Solving Common Factors Effective Problem Solvers do three things well: ✦ Recognizing and defining the unacceptable situation/The Problem ✦ Finding the cause(s) of the unacceptable situation/The Problem ✦ Eliminating the unacceptable situation/The Problem Problem Solving  Has 3 Phases Effective Problem Solvers follow a logical, disciplined  of a […]

Read More

Team Problem Solving Communication & Consensus

Question Driven Problem Solving Team Problem Solving Communication starts with Asking Probing Questions. It is complete when the team members agree or consent to agree with the answer to the Probing Question. Agreement or consent to agree is the “go” or “no/go” signal in each step of the problem solving process. If a team moves ahead […]

Read More

Find the Best Answer: Discuss and Analyze

  Good Questions Promote Good Answers Probing Questions access the knowledge, experience, insight and intuition of the team, Effective Problem Solvers gather a large quantity of information. Often the discussion process of sharing thoughts and ideas will lead to new insights. Now that the information has been gathered, the next task is to narrow the information […]

Read More

Leading Means Taking the Lead

Lead with Purpose The Good Shepherd leads the flock with purpose. There are times when the shepherd’s guidance requires taking the flock through very difficult and dangerous places. Just as a Good Shepherd needs to know his terrain and anticipate outcomes with wisdom and judgment, the leader must possess a clear understanding of organization, procedures […]

Read More

Finding Answers to Probing Questions

It is the answer to a Probing Question that makes it so powerful. Why Provide time to Find the Answers Value Substance over Quickness Providing time to find potential answers to the Probing Question, allows each team member time to find and formulate his/her thoughts. This has immediate and positive benefits. The emphasis will be […]

Read More