CRCA

Root Cause Problem Solving: The Tactical Plan

A Problem is not Solved until the Tactical Plan is in Place A Tactical Plan details the implementation of solutions. To complete the problem-solving task, the team must develop and implement a Tactical Plan. The Tactical Plan Step identifies the resources necessary to implement the solutions, organizes the resources, establishes a timetable and assigns responsibility […]

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Root Cause Problem Solving: The Surface Problem

To Solve a Problem You Must Identify the Surface Problem Win Your Ex Girlfriends Love Back Poorly or ill-defined problems lead to poor solutions. The accurate definition of a problem is essential for effective problem solving. A Surface Problem is an obstacle that blocks the Expectation. This condition is unacceptable. “Surface” implies that the problem […]

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Conversation is Good, Discussion is Great

If we ask a probing question that causes team members to seek answers, and we provide time to find/formulate answers, then it is logical that we take the time to gather all the potential answers and then have open discussion and conversations: to listen to what each other has to say. Make time for Discussion […]

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Six Steps of Effective Root Cause Problem Solving

All problem solving has 3 common factors. Problem Solving Common Factors Effective Problem Solvers do three things well: ✦ Recognizing and defining the unacceptable situation/The Problem ✦ Finding the cause(s) of the unacceptable situation/The Problem ✦ Eliminating the unacceptable situation/The Problem Problem Solving  Has 3 Phases Effective Problem Solvers follow a logical, disciplined  of a […]

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Team Problem Solving Communication & Consensus

Question Driven Problem Solving Team Problem Solving Communication starts with Asking Probing Questions. It is complete when the team members agree or consent to agree with the answer to the Probing Question. Agreement or consent to agree is the “go” or “no/go” signal in each step of the problem solving process. If a team moves ahead […]

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Find the Best Answer: Discuss and Analyze

  Good Questions Promote Good Answers Probing Questions access the knowledge, experience, insight and intuition of the team, Effective Problem Solvers gather a large quantity of information. Often the discussion process of sharing thoughts and ideas will lead to new insights. Now that the information has been gathered, the next task is to narrow the information […]

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Finding Answers to Probing Questions

It is the answer to a Probing Question that makes it so powerful. Why Provide time to Find the Answers Value Substance over Quickness Providing time to find potential answers to the Probing Question, allows each team member time to find and formulate his/her thoughts. This has immediate and positive benefits. The emphasis will be […]

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Communication: Problem Solving’s Biggest Problem

Big Communication Problems Teams often break down because of unresolved differences and communication breakdown. It need not happen to you and your team. You can learn and use a proven and effective communication process. Effective Teams Communicate Well A team is two or more people working together to accomplish a common purpose. To successfully work […]

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The Power of Questions

  Asking Questions is Powerful The asking and answering of probing questions is critical. This simple technique of asking open-ended questions is extremely powerful and enables a problem-solving team to glean the knowledge, understanding, ability, expertise, insight and intuition from any and all members of a team. What is a Probing Question? A probing question is […]

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What is Creative Root Cause Analysis? Part I

Creative Root Cause Analysis is a user-friendly, highly effective root cause problem solving tool. Discover Creative Root Cause Analysis  Creative Root Cause Analysis (CRCA) is: 1. A team problem-solving process. 2. A practical tool and method for teaching and/or conducting problem solving within teams. 3. A systematic, three-phase, six-step process designed to solve complex problems. 4. A user-friendly process […]

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6 Important Problem Solving Steps

There are 6 important steps to effective Problem Solving. These steps fall within the 3 universal phases of effective problem-solving. Effective Problem Response Effective Problem Solvers do three things well: ✦ Recognizing and defining the unacceptable situation/The Problem ✦ Finding the cause(s) of the unacceptable situation/The Problem ✦ Eliminating the unacceptable situation/The Problem

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Problem Solving To Do List

Problem Solving is Reactive Problem solving is, by its very definition, a reactive activity. The existence of a problem implies that something is interfering with an expected outcome. That interference is unacceptable. If it is unacceptable it is a Problem. Problem Solving is focused and directed at the unacceptable situation/The Problem. That Problem  is interfering […]

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What is Creative Root Cause Analysis?

Root Cause Problem Solving Creative Root Cause Analysis (CRCA) is based upon a paradigm different from traditional, problem-solving methods. When the CRCA process is viewed from a traditional, problem-solving mindset, the power and the genius of the process is overlooked. This process is designed expressly for team problem solving, involving both a specific method for […]

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Find the Root Cause

Root Cause is popular talk, Yer many overreact to the alarm, leading to a poorly defined problem and foil good solutions. Problem Solving begins with accurate problem definition. What are the most common failures in finding root cause? How can we be more effective problem solvers? The Problem:  I felt my heart pound to the percussion […]

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