Team Problem Solving Communication & Consensus

Question Driven Problem Solving

Team Problem Solving Communication starts with Asking Probing Questions. It is complete when the team members agree or consent to agree with the answer to the Probing Question. Agreement or consent to agree is the “go” or “no/go” signal in each step of the problem solving process. If a team moves ahead in the problem solving process without agreement at any point, the outcome will be in jeopardy.

Team Problem Solving Communication

Agreeing, as a team, on the answer to the Probing Question is the ultimate goal of the Team Problem Solving Communication  Most teams will arrive at agreement through the course of open, rational, issue-focused discussion. When there is not unanimous agreement by the team, it may move to Consensus Agreement: each team member “gives his/her consent to agree,” which is to say that the answer is acceptable and workable for me.

Team Problem Solving Consensus

Consensus may be reached through a variety of Agreement Strategies listed below in order of descending viability:


Team recognition, validation and agreement are the “gold” of this process. When each of the six Probing Questions in the Creative Root Cause Analysis problem solving process is asked and answered using this Team Communication Cycle, synergy is powerfully facilitated.

Summary: Team Problem Solving Communication

1. Ask Probing Questions
2. Allow Time to Find Potential Answers
3. Report All Potential Answers
4. Discuss and Analyze All Potential Answers
5. Agree as a Team on the Answer


To learn more Read: Problem Terminators an Amazon ebook

To improve your problem solving skills download The Master Facilitator’s Guide Volume II, Creative Root Cause Analysis